Privacy Policy
1. Introduction and Scope
This Privacy Policy ("Policy") governs the collection, use, and disclosure of personal information by LogicForm ("we," "us," "our," or "Company") through our survey and form creation platform ("Service"). By using our Service, you ("User" or "you") acknowledge that you have read, understood, and agree to be bound by this Policy. This Policy applies to all users of our Service, including survey creators, respondents, and team members. We reserve the right to modify this Policy at any time, and continued use of our Service constitutes acceptance of any changes.
2. Information We Collect
We collect information you provide directly to us, including: (a) Account Information: name, email address, password, country, date of birth, gender, and verification status; (b) Survey Data: survey content, questions, responses, settings, themes, and custom configurations; (c) Payment Information: subscription details, billing information processed through LemonSqueezy; (d) Communication Data: support requests, feedback, and correspondence; (e) Usage Data: IP addresses, device information, browser type, access times, pages viewed, and survey interaction patterns; (f) File Uploads: documents, images, videos, and other files uploaded to surveys; (g) Team Data: team member information, collaboration settings, and shared resources. We may also collect information from third-party services when you choose to integrate them with our Service.
3. How We Use Your Information
We use collected information to: (a) provide, maintain, and improve our Service; (b) process transactions and manage subscriptions; (c) send technical notices, updates, security alerts, and support messages; (d) respond to your comments, questions, and requests; (e) monitor and analyze usage patterns and trends; (f) personalize and improve user experience; (g) detect, prevent, and address technical issues and security vulnerabilities; (h) comply with legal obligations and enforce our terms; (i) conduct research and analytics to improve our Service; (j) facilitate team collaboration and sharing features. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes: (a) encryption of sensitive data in transit and at rest; (b) secure data centers with physical and logical access controls; (c) regular security assessments and updates; (d) access controls and authentication mechanisms; (e) monitoring and logging of system activities. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and disclaim all liability for any security breaches, data breaches, or unauthorized access to your information.
5. Data Sharing and Disclosure
We may share your information in the following circumstances: (a) with your explicit consent; (b) with service providers who assist us in operating our Service (e.g., hosting, payment processing, analytics) under strict confidentiality agreements; (c) when required by law, court order, or government request; (d) to protect our rights, property, or safety, or that of our users or the public; (e) in connection with a merger, acquisition, or sale of assets; (f) with team members when you use collaboration features; (g) with survey respondents when you share survey links (limited to survey content only). We do not share personal information with third parties for their marketing purposes without your consent.
6. Data Retention and Deletion
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Specifically: (a) Account information is retained while your account is active and for a reasonable period thereafter; (b) Survey data is retained according to your subscription plan and settings; (c) Usage data may be retained for analytics and security purposes; (d) Payment information is retained as required by applicable laws and payment processors. You may request deletion of your personal information by contacting us, subject to legal and operational requirements. We will make reasonable efforts to honor such requests but cannot guarantee complete deletion from all systems and backups.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including: (a) adequacy decisions by relevant authorities; (b) standard contractual clauses; (c) binding corporate rules; (d) certification schemes; (e) other legally recognized transfer mechanisms. By using our Service, you consent to the transfer of your information to countries that may not provide the same level of data protection as your home country.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including: (a) the right to access your personal information; (b) the right to correct inaccurate information; (c) the right to delete your personal information; (d) the right to restrict or object to processing; (e) the right to data portability; (f) the right to withdraw consent; (g) the right to lodge a complaint with supervisory authorities. To exercise these rights, contact us using the information provided below. We will respond to your request within the timeframes required by applicable law. Some rights may be limited by legal requirements or legitimate business interests.
9. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze usage patterns. These technologies help us: (a) remember your preferences and settings; (b) understand how you use our Service; (c) improve performance and functionality; (d) provide personalized content; (e) measure the effectiveness of our Service. You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality. We may also use third-party analytics and advertising services that place their own cookies and tracking technologies.
10. Children's Privacy
Our Service is not intended for children under 13 years of age (or under 16 in the EU). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately. Parents and guardians are responsible for monitoring their children's use of our Service and ensuring compliance with this Policy.
11. Third-Party Services and Links
Our Service may contain links to third-party websites, services, or applications. We may also integrate with third-party services such as payment processors, analytics providers, and cloud storage services. This Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use. We do not control or endorse third-party content or services, and your use of such services is at your own risk.
12. Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity or third party. We will provide notice of such transfers when required by law. The acquiring entity will be bound by the same privacy obligations as outlined in this Policy, unless you are notified otherwise and given the opportunity to opt out.
13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including: (a) the right to know what personal information we collect and how we use it; (b) the right to know whether we sell or disclose personal information; (c) the right to say no to the sale of personal information; (d) the right to access your personal information; (e) the right to request deletion of personal information; (f) the right to equal service and price. We do not sell personal information as defined by the CCPA. To exercise your rights, contact us using the information provided below.
14. European Union Privacy Rights (GDPR)
If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including: (a) the right of access to your personal data; (b) the right to rectification of inaccurate data; (c) the right to erasure ('right to be forgotten'); (d) the right to restrict processing; (e) the right to data portability; (f) the right to object to processing; (g) rights related to automated decision-making and profiling. Our lawful basis for processing includes consent, contract performance, legal obligation, and legitimate interests. You have the right to withdraw consent at any time and lodge a complaint with your local supervisory authority.
15. Limitation of Liability and Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SECURITY, ACCURACY, RELIABILITY, OR AVAILABILITY OF OUR SERVICE. WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM: (a) UNAUTHORIZED ACCESS TO OR USE OF YOUR INFORMATION; (b) DATA BREACHES, SECURITY INCIDENTS, OR CYBER ATTACKS; (c) LOSS, CORRUPTION, OR UNAVAILABILITY OF DATA; (d) INTERRUPTION OR CESSATION OF SERVICE; (e) THIRD-PARTY ACTIONS OR OMISSIONS; (f) TECHNICAL MALFUNCTIONS OR SYSTEM FAILURES; (g) ANY OTHER MATTER RELATING TO OUR SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
16. Indemnification
You agree to indemnify, defend, and hold harmless LogicForm, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of our Service; (b) your violation of this Policy or our Terms of Service; (c) your violation of any third-party rights; (d) content you submit, post, or transmit through our Service; (e) your violation of any applicable laws or regulations; (f) any survey content or data you create, collect, or process using our Service. This indemnification obligation will survive termination of your use of our Service.
17. Force Majeure
We shall not be liable for any failure or delay in performance under this Policy due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government actions, labor disputes, internet outages, cyber attacks, power failures, equipment malfunctions, or other causes beyond our control. In such events, we will use reasonable efforts to minimize the impact and restore normal operations as soon as possible.
18. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by: (a) posting the updated Policy on our website; (b) sending an email notification to your registered email address; (c) displaying a prominent notice in our Service; (d) other reasonable means as appropriate. Your continued use of our Service after such changes constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.
19. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: hello@logicform.io. We will respond to your inquiry within 30 days of receipt. For data protection inquiries, please include 'Privacy Policy Inquiry' in your subject line. We are committed to addressing your concerns and ensuring compliance with applicable privacy laws.
